Loyal Customer Thank-You Box Terms

This is a purchase-linked customer-appreciation gift operated by Canapes Premium Food Restaurant LLC. It is not presented or operated as a raffle, lottery, sweepstake, competition, prize draw, game of chance, ballot, or random selection. Customers cannot buy an entry, ticket, number, or additional chance.

The “loyal customer” name describes our thank-you initiative; previous purchase history is not required. The terms do not claim an exemption from law. The initiative remains subject to applicable UAE and Dubai consumer, advertising, promotional, food-safety, and permit requirements, and Canapes will pause or obtain an approval if a competent authority requires it.

There is exactly one gift for each calendar month: one small Italian Box containing four canapés, one of each type ordinarily included in that box. For this version of the terms, its disclosed retail value is AED 390. Any future retail-value change applies only after prospectively updated terms are published. The gift has no cash alternative, is not transferable, and may not be resold.

There is no minimum spend and no separate entry or delivery fee. Canapes provides one free delivery attempt to the selected customer at an address within the enabled Dubai service area.

Every genuine customer order recorded in the Canapes order system—whether placed through the website, WhatsApp, telephone, email, or recorded by staff for a customer—is provisionally eligible if its payment is fully confirmed at or after 00:00:00 Asia/Dubai time on the first calendar day of the month. Selection becomes final only after the original order is delivered or collected successfully. There are no employee, supplier, family, minimum-spend, channel, or customer-category exclusions.

Test orders, duplicate technical records, payments that never complete, and transactions established as fraud are not customer orders and do not determine the recipient. This is an order-record integrity rule, not a discretionary participant exclusion.

The selected customer is linked to the earliest fully paid eligible order recorded from 00:00:00 Asia/Dubai time on the first day of that month. We use the immutable first-paid timestamp stored in the order record: the payment provider’s event-created time when supplied with the first successful payment event, or the database confirmation time otherwise. We do not use the time a cart was opened or an order form was started.

If two payments have the same recorded payment-confirmed timestamp, the earlier order-created timestamp prevails. If both timestamps are identical, the lower monotonic database creation sequence assigned when the order record was created is the final tie-breaker. That sequence is not randomly generated. There is no random draw and staff do not choose among tied orders.

The selected original order must be successfully delivered or collected. If that order is cancelled before fulfilment, the monthly gift lapses and Canapes does not select a replacement recipient for that month. A later full or partial refund after fulfilment does not reverse the thank-you selection.

A payment chargeback, fraudulent transaction, duplicate technical payment, or payment that is reversed before fulfilment is treated as not fully paid. Canapes keeps timestamp and status records so the deterministic method can be checked.

Canapes contacts the provisionally selected customer using the details on the original order as soon as reasonably possible after the month closes and, in every case, early enough to allow a response by the deadline even if the original order is scheduled for later fulfilment. The customer must accept the gift and confirm a suitable Dubai address and delivery arrangement no later than 23:59:59 Asia/Dubai time on the 10th calendar day of the following month. The gift is delivered only after the original order is delivered or collected successfully.

If the customer does not respond by the deadline, declines, cancels the gift, provides an unserviceable address, or cannot receive the single arranged delivery attempt, the gift lapses. There is no second recipient and no second delivery attempt.

The Italian Box uses meat products sourced from a supplier that represents them as halal, but Canapes is not a halal-certified establishment. Before fulfilment, the recipient must disclose allergies, intolerances, medical dietary needs, or other health-related restrictions. The kitchen handles common allergens and cannot guarantee an allergen-free environment.

Where reasonably possible for a disclosed health need, Canapes may replace the Italian Box with a comparable small four-canapé box selected for that need. The substitute remains a thank-you gift, has no cash alternative, and depends on safe production and availability.

Canapes uses the original order details only as reasonably needed to identify, contact, verify, and deliver to the selected customer and to keep compliance records, in accordance with the Privacy Policy.

Canapes will not publish the customer’s name, photograph, social-media content, handle, or testimonial merely because the customer tagged or mentioned Canapes publicly. Any repost, endorsement, testimonial, or promotional use requires separate, express permission that the customer may decline without losing the gift.

A rule change applies only to monthly selection periods beginning after the revised rules are published. It does not retrospectively change a completed monthly selection, except where a competent authority or applicable law requires a different result. Canapes may pause the initiative prospectively if law, safety, or operational capacity requires it.

Questions or complaints may be sent to info@canapes.ae or +971 55 331 0123 with the relevant order reference. These terms are governed by UAE and Dubai law. The Arabic version governs if a translated version conflicts with it. Company: CANAPES PREMIUM FOOD RESTAURANT L.L.C, Commercial Licence No. 1628259, Clover Bay - SH-03, Plot No 42-0, Bay Business, Dubai, UAE.